1. How do I make a purchase?
Shopping at our store is easy: You can shop by product category such as Boots, Pumps, Sandals and Men's. Once you have found an item, select your size and click on the 'Add to cart' button next to each item.
2. What size should I order if I am in between sizes?
If you are in between sizes, it is recommended by the manufacturer that you size down to the next whole size.
3. Are all your items in stock?
Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.
4. Do I have to pay the customs duty?
No. You will not incur any tax. We offer door to door delivery service.
5. What forms of payment do you accept for online orders?
We accept Visa, MasterCard, Credit Cards,WEST UNION and PAYPAL. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
6. How long time I can expect to get my shoes? And how do I track my order?
Our usual shipping time is 2-5 days. We will deliver you goods next day after you ordered .And we can also provide other faster shipping service if you would like to pay the extra fee. We will email you the tracking number and website after sending out the parcel. Our customer service will also update the tracking details for you timely.
7. Should I be worried about giving out my credit card number and personal information?
 Absolutely not.We employ industry recognized security safeguards to protect the personal information that you have provided to us from loss, misuse and unauthorized alteration. Whenever you transmit sensitive information, such as a credit card number, to us through our Website, we provide you access to a secure server that allows 128 bit encryption of your data. Your credit card number is never transmitted over the Internet so you don't have to worry about it being seen by third parties while in transit. Your information is only accessible by a limited number of employees who have special access rights to such systems.

For your utmost protection, we do not retain your credit card information. If your credit card information is needed for a refund or exchange, you might receive a call from one of our loyal employee to obtain the necessary information.
8. How will I know if you have received my order?
After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. Only after your credit card details have been approved, the delivery address has been verified and the item located, will your order be accepted and the item shipped. Should any of the item you have ordered be unavailable you will be quickly informed of the out-of-stock piece and your payment for the item will not be processed.
9. How long will it take to delivery?
Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. Processing takes 1 work days normally. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. EMS shipping normally takes 3-5 work days.
10. How do I track my order?
After we send out your order, we will email you the tracking number and tracking links to your registered email address. Simply enter this information into the proper fields and click on the track button. All orders can be tracked by logging on to www.ems.com. Please contact us via email if you need further tracking assistance.
11. Is it safe to use my credit card online at our store?
We would like you to feel as comfortable ordering from our shop online as you would do if you purchased something from one of our boutiques. That's why for your utmost security, all credit card transactions use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information to and from our site.
12. Can I exchange or return the shoes if they are not fit?
Yes, we are glad to accept your exchange or returning. Please email us about the unfit within 48 hours after receiving the shoes.
13. What if my items are faulty?
Please contact us within 24 days of delivery to let us know, we will endeavor to sort this out for you.
14. Why do I pay with Credit card but fail?
Maybe our system can not accept your credit card type.You could change another card, or just contact with our customer service to pay via Paypal or other methods.
15. If we send the wrong item, you should take a picture of the item sent to our email first.
If you find the products you received is not the same as the ordered one, please sent a picture of the items to our email, after confirmation it, we will give you exchange.